Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
What You Need First
- A valid email address and a unique password
- Proof of identity (passport or driver’s licence) for KYC verification
- A supported payment method (credit/debit card, e-wallet, or bank transfer)
- Stable internet connection for uninterrupted gameplay
- Understanding of bonus terms, especially wagering requirements
- Age verification: you must be at least 18 or the legal age in your jurisdiction
Step-by-Step Sign-Up
- Visit the official site at Stay casino app and click ‘Register’.
- Fill in your personal details: name, date of birth, email, and address.
- Create a username and a strong password.
- Select your preferred currency and accept the terms.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading your ID and a proof of address.
- Make your first deposit to claim the welcome bonus.
After completing these steps, you can use the casino’s login page to access your account. For quick access, bookmark the login page.
Wagering Calculation
Understanding wagering requirements is crucial to turning bonus funds into withdrawable cash. Let’s break down a typical bonus:
Suppose you deposit $100 and receive a 100% bonus of $100 (total $200 to play). The wagering requirement is 35x the bonus amount.
Wagering required = Bonus × Wagering multiplier = $100 × 35 = $3,500.
You must place bets totalling $3,500 before any winnings from the bonus become withdrawable. Note that not all games contribute equally. Slots often contribute 100%, while table games may contribute only 10–20%.
Example with contribution: If you play blackjack (20% contribution), a $10 bet counts as $2 toward the requirement. To clear $3,500, you’d need to wager $3,500 / 0.20 = $17,500 in blackjack bets.
Always check the game contribution percentages in the bonus terms.
Licence & Player Protection
The casino operates under a Curacao eGaming licence. This means it adheres to fair gaming practices and anti-money laundering regulations. As a Curacao-licensed site, winnings may be subject to local income tax – consult your tax advisor for clarity. The platform employs SSL encryption to protect your data and offers responsible gambling tools such as deposit limits, self-exclusion, and reality checks.
Financial Operations
| Payment Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | $20 | $50 | 2–5 business days |
| Skrill | $10 | $20 | Up to 24 hours |
| Neteller | $10 | $20 | Up to 24 hours |
| Bank Transfer | $100 | $200 | 3–7 business days |
Withdrawal limits may apply; for example, $5,000 per week. Always verify your account before requesting a withdrawal to avoid delays.
When Things Go Wrong
Forgotten Password
Click ‘Forgot Password’ on the login page and follow the email reset link.
Withdrawal Pending for Days
Check if all documents are uploaded. Contact support via live chat with your transaction ID.
Game Not Loading
Clear your browser cache and disable ad blockers. Try a different browser or device.
Bonus Not Credited
Ensure you used a valid bonus code and met the minimum deposit requirement. If still missing, contact support.
Account Locked After Multiple Failed Logins
Wait 15 minutes before retrying. If locked, use the forgot password link or contact support.
Verification Requested Again
Provide the requested documents promptly. If already submitted, ask support to check the status.
Need to Know
How do I claim free spins?
Free spins are often part of the welcome package or reload promotions. Check the promotions page and opt in if required.
What is the minimum deposit?
The minimum deposit is $10 for e-wallets and $20 for credit cards.
Can I play on mobile?
Yes, the casino offers a mobile-optimised website that works directly in your browser. No app download is needed.
How long does withdrawal take?
Withdrawals to e-wallets are processed within 24 hours, while card and bank transfers may take 2–7 business days.
Is my personal data safe?
Yes, the site uses SSL encryption and follows strict data protection policies.
What games contribute 100% to wagering?
Most slots contribute 100%. Table games and live dealer games usually contribute less, sometimes as low as 5%.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gaming section.
Worth Knowing
For the best return to player (RTP), focus on slots with RTP above 97%, such as Blood Suckers (98%) or Starburst (96.1%). Table games like European Blackjack (99.5%) and Baccarat (98.9%) offer higher RTPs. Avoid keno and some progressive jackpot slots, which can have RTPs below 90%.
Remember to always gamble responsibly and set a budget before you start playing.
